Wrong-charge underwriting.

Paste the ticket and invoice. Merilane returns Credit, Escalate, or Deny — with dollars of false credits avoided and an audit row. Your team still moves the money.

Credit Escalate Deny

Underwrites the decision — your team (or Stripe/Zendesk macro) still moves the money.
POST /v1/decide · paste path live now · merilane.io

Dispute intake

ticket + invoice

Customer ticket Invoice snapshot

Disputed amount (USD)

Customer (optional)

Sample fixtures

Decision workspace

$ avoided · audit

Waiting on a dispute

$— protected

Run intake to see Credit, Escalate, or Deny — with false-credit dollars avoided and an audit id.

— Confidence —

False-credit dollars avoided

Disputed

—

Audit

—

Technical detail

Pilot session

~10 tickets · proof export

Session-local (this tab). Refresh keeps the tally; closing the tab clears it. Export CSV or copy the summary for the screenshot pilot — pasted text stays in-browser.

False credits avoided

$0.00

Cards

Credit

Escalate

Deny

No cards yet — underwrite a dispute, then Add to pilot.

Recent audit (this instance)

Last decisions from the SQLite audit. Previews are truncated.

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Pricing

per workspace

Starter

$199/mo

2,000 decides / month
1 seat · paste UI + API
Full audit log

Growth

$349/mo

10,000 decides / month
5 seats · webhook ingress
Signed Zapier / Make hooks

Scale

$499/mo

50,000 decides / month
Unlimited seats · priority
Webhook + Zendesk-ready

30-day pilot: if your fee would exceed one-third of false credits avoided, we extend free. Money movement stays in your stack — Merilane never auto-refunds.

Connect

paste → API → webhook

Paste a ticket in the workspace, or call POST /v1/decide with a Bearer settle_live_… key. Hook tagged Zendesk tickets via Zapier/Make webhook. Drop a sidebar card when you’re ready — agents still refund in Stripe.